Go Back
clinic
Claim Now!

Claim This Listing

You need to Login or Register to claim this listing

The Melbourne Clinic

Looking to feel better? Start your journey now with online therapy!

 Get Help Now
2.0
10 Reviews
Leave a review
Report

Report Abuse

Overview

The Melbourne Clinic is a mental health hospital located in Melbourne, Australia. They provide a range of inpatient and outpatient services for individuals struggling with various mental health disorders. The clinic offers holistic treatment plans tailored to each patient's needs, including therapy, medication management, and support programs. The Melbourne Clinic is dedicated to promoting mental wellness and recovery in a safe and supportive environment.

Clinic Facilities

  • Inpatient psychiatric care
  • Outpatient programs
  • Adult Mental Health Unit
  • Older Adult Mental Health Unit
  • Elective ECT service
  • Transcranial magnetic stimulation (TMS) service
  • Neuropsychiatry service
  • Young Adult Mental Health Program

Awards & Recognitions

  • Winner of the Victorian Public Healthcare Award for Excellence in Mental Health Services
  • Accredited by the Australian Council on Healthcare Standards
  • Recognized as a Center of Excellence by the National Association of Psychiatric Health Systems
  • Ranked among the top mental health clinics in Melbourne by ThreeBestRated
  • Received a star rating from the Australian Healthcare and Hospitals Association

Photo Gallery

Address

Phone Number
03 9429 4688
Address
The Melbourne Clinic 130 Church St, Richmond VIC 3121, Australia

Reviews

Write a Review
2
10 reviews

  • Anonymous

    There is honestly no benefit to being here as opposed to the public system, and in some cases it’s much worse than being public. The entire place needs renovating; that includes replacing most of the people who work there. When they first opened they had a corner on the market but they’ve not moved with the times and there are too many better options now. Nurses rude and degrading, doctors act as though YOU work for THEM and that their time is important but your time is not. Atrocious and dangerous lack of communication, and contradictory information from start to finish. Definitely not going back.

  • Anonymous

    Most nurses at the Melbourne Clinic do not appear to care about the welfare of their patients. Many are dangerously incompetent. The facility is old and dingy. Multiple nurses on the intake team are completely inept. EMDR department do not return emails (Multiple times). Some very dodgy Psychiatrists.

  • Anonymous

    i wasn’t unhappy here, it was average but not bad, the cleaning wasn’t great and the food was poor but the nurses had a lot of empathy mostly and a very open minded and friendly approach
    My dr was legendary and friendly but there are some weird ones.
    i liked nurse Sunny, he was so kind and was recommending me movies which showed me that he was interested in me as a person. I didn’t like the way they tried to force me to change rooms midway through the stay but my dr advocated for this and it was cancelled. They should be more sensitive that moving rooms and wards midway would be distressing.

  • Anonymous

    I was here less than 24hrs then sent public. After a night in public I was issued a big apology from the manager herself which was so awesome. Released back home. Rang Melbourne clinic and told them that there was no need for what they did. No apology and I haven’t been back.

  • Anonymous

    I really wish I’d listened to my own psych when she diplomatically tried to warn me off this place. It’s not a nice place to be and many of the nurses are just plain lazy and rude. The psych I was forced to have there, because without one of their psychs you can’t get in, she never once communicated with anyone from my own treatment team, who have known me for years. Instead, she tried to change my diagnosis and my meds after meeting me just twice. The outpatient program is better because it’s run by social workers, OTs and other non-nurses, who seem much more mature and caring. It seems like anyone with a piece of paper saying they’re a nurse, thinks they’re actually qualified to work as a nurse, but their attitude and personality is all wrong for the job. Stay away!!

Leave a Review

Your email address will not be published. Required fields are marked *

Affiliated Doctors

No result found !
Specilities

Contact Info

Message

The Melbourne Clinic10 reviews

Write Your Review
  • 2

    Cleanliness

    2

    Facilities

    1

    Services

    1

    Values

    No water coming from my bathroom tap. Reported it and nothing happened. On arrival, a pile of rubbish was behind the bedroom door - is that what they call “cleaning the room” between patients? Doctor never showed up after admission for two days, meaning I was trapped on the ward for those days. Friends and relatives not allowed in and me not allowed out, simply because shrink was awol / too lazy to show up to approve leave. Wasn't even my own shrink, just one of their minions that you are randomly allocated cos you can't get admitted without them. Totally tokenistic & unhelpful relationship, that my insurance had to pay for. TMC shrink also completely ignored info from my own shrink, GP & treatment team, who have known me for years. Gave me the same diagnosis she gives all her clients (seems to think that “anxiety disorder” is all there is in the DSM or maybe everything else is beyond her capability), with no assessment whatsoever and ignored all the diagnoses and treatments from my own team. Whole place needs renovation. It would almost be bearable if the treatment was decent but I actually got better treatment in the public system. The group program is a joke cos you can never get into groups (up to 6 people only). Never once had a team meeting to discuss treatment etc. never had any idea who “my nurse” was supposed to be and rarely even saw any nurses. Unless they're handing out drugs, they stay locked in the office. When they do come out, they're rude and patronising, as if they resent being forced to do their jobs. Laziest bunch of people I've ever met but if you complain about anything you get a target on your back. They don't like being held accountable by lowly patients. Awful AWFUL place.

    Posted Date : 07/10/2023

  • 3

    Cleanliness

    2

    Facilities

    2

    Services

    1

    Values

    Retro, not in a good way unfortunately. Inpatient Course - Poor, disorganised, not invested, rip off, big letdown. Allied Health - largely M.I.A, who is your Case Manager if you have to ask and you still haven't seen anyone 1:1 in the third week? How can u manage let alone plan? Not ok service. Dr - fair at best, you never know when they are coming so you can't prepare to use the very brief time usefully, plus they should talk to you in a designated soundproof room not on the ward within a couple of hours of designated time, other clinics manage to say an exact time or about when/where. “Doctor … will see you between lunch and afternoon tea” in your room or in the handover room, for example , even. So u can have a shower, make notes for the doctor to put in your file for nurses, allied health to partly ignore etc. Not to see as you lay in bed in your nightie, partly snoozing, needing to go to the toilet. Weird & absolutely not helpful you would think. Nursing - Poor mostly, rarely good these days, in the past there had at least been someone invested every couple of days, no zero. Never used the whiteboard for whole admission past day 1. Not one bedside handover. Who do you share your concerns with if the nurses are that poor? Lots of dangerous situations Facilities - Poor generally, some quite Good depending on the ward, No Library (quiet zone) or gym or activities. Bad showers throughout the building. No green or Jasmine tea. Put up some trees, at least clean the grounds. The smoking 🚬 set up is rank. Food - Fair at best, not good enough. Leave arrangements: nerve rackingly insecure Garden/Exterior - AWFUL Security - ??? Complaints & concerns “system” not satisfactory So…….. GO ELSEWHERE

    Posted Date : 04/10/2023

  • 3

    Cleanliness

    3

    Facilities

    1

    Services

    2

    Values

    Sad to say, find somewhere else. This place used to be decent, you could put up with the regularly lousy food, seedy washing machines & parts of the building in need of renovations if the nursing staff were good & the course was well run. Not the case anymore.

    Posted Date : 03/10/2023

  • 1

    Cleanliness

    1

    Facilities

    1

    Services

    1

    Values

    My daughter was in this disgraceful facility earlier this year and I can tell you for certain that the comment from the most recent reviewer regarding the many negative comments about staff being due to the client's illness is completely inaccurate. I have no mental ill health myself and I witnessed the verbal abuse and ridicule of my daughter personally, both in phone calls (they clearly didn't know her phone was on speaker) and in phone recordings she made while on the ward. When there are no visible witnesses, the way this place treats its PAYING PRIVATE CLIENTS is disgusting. The reason my daughter recorded interactions with the “nurses” and I call them that for want of a better word because they don't do any nursing, was because two of her friends from a support group reported similar abusive behaviour from staff towards patients the week before my daughter's admission date. It's all about threats to ship them back to the public system, threats to call the police (towards totally non-aggressive & non-threatening clients), threats to kick them out, just because the staff have no actual ability to work in a positive way with clients so staff resort to bad behaviour. After doing more research, my husband and I have discovered that Healthscope has a nasty habit of kicking out any patient who complains about their unethical behaviour; Victoria Clinic has the same reputation for client abuse. My daughter has since been to a much more professional facility where the staff really help the patients instead of compounding their trauma and blaming the clients for the shortcomings of the staff. I urge you to keep your loved ones away from this place.

    Posted Date : 30/09/2023

  • 5

    Cleanliness

    3

    Facilities

    5

    Services

    4

    Values

    First the bouquets: all staff across every facet of the facility deserve the highest praise. Good food, with plenty of variety; Doctors and Nurses are fantastic, and that comes from an ex-nurse. Ancillary staff are unfailingly friendly and helpful, and in that I include the admin staff. I think that many of the bad and angry reviews are driven by ongoing poor mental health, and the unrealistic belief that they will be cured rather than helped. The facility itself is aging, and it shows in most units, but obviously the two newest ones are state of the art. But I think you could do a lot more to the gardens and courtyards. The gardens are basically ugly with minimal maintenance. And the outside seating is so uncomfortable that one doesn't make use of the warmer weather. Speaking of which, we are encouraged to do that very thing as part of the balance in our treatment. Today my bedroom window has had an opaque film applied to the bottom two thirds, effectively closing out all but the tops of the trees and the sky. Now I have no choice on my view, whereas before I could use my curtains and the bathroom if I needed or wanted privacy, and the rest of the time I could enjoy the sight of the gardens (poor as they are) and the birds. AND the window is filthy. I do feel outraged by this action and I KNOW that many, many of the current patients are too. When one is depressed one doesn't benefit from a dull outlook! The armchair seats (the orange bedroom ones) in unit 6 are terribly uncomfortable because the padding has collapsed. This means that the bar across the front of the seat is pressing onto one's thighs. Swapping them over is not the answer! They are all as bad as each other.

    Posted Date : 27/09/2023

Write a Review

Your email address will not be published.

Cleanliness *
Facilities *
Services *
Value *
Comment *