All of my experiences with Dr Austen have been nothing but exceptional! He treats you as a person about whom he genuinely cares. He is the utmost professional in all aspects. It is a joy to be able to talk and discuss my issues with him. For sure, he lives up to the nickname that I gave him – Awesome Austen! Forever grateful.

My maternity doctor referred me to him for a massive galactocele that wouldn’t go away on its own and refilled after a partial drainage. I was not impressed with having to wait an additional 2 weeks to meet him after having to wait so long already with a lot of pain already. When I met him he was coming convinced it would go away on its own and to just wait for it to go away. It was the size of a softball and I wasn’t able to perform normal daily activities and was struggling with taking care of my 2 month old. He sent me for another drainage even though I knew it wouldn’t help. So I went for second drain, the radiologist said it was abscess and that I needed surgery and there wasn’t anything that this procedure would do for me. What came out of my breast was green. So I called back Dr Austens office to see if I could get in earlier, I mentioned what the radiologist said and was told an email would be sent to Dr Austen for if he wanted to do more testing and an appointment was booked for a week from then. Was told if I had specific symptoms then to go to emergency. After waiting a couple days for a response and being frustrated because I didn’t have those symptoms and having an potentially having an abscess I called back for any response and then I went to emergency. Once at the hospital they did a few tests for confirmation and I was put on the list for emergency surgery. I had a huge abscess. Dr Austen didn’t want to do what was necessary for me. I am incredibly unimpressed, and thank Dr Graham.