I have “special” eye problems . MS and ABI make getting new and proper glasses almost impossible. Dr. Kawale seemed to take my problems seriously . He decided last I saw him that I’d do better with trying to find ordinary seeing glasses and forget for now bifocals. Even offered me a deal. Again the script he gave me resulted in headaches and nausea , but it took 6wks to discover this.Then was the time he went into selling frames as well. His staff were HOPELESS re OPSP free frames. It took 6 weeks as opposed to usual 2-3-4 days. When I returned to say the “new” glasses didn’t work , I was told basically “too bad ” –unless I wanted to pay. Previously he’d tried his best –unsuccessfully to “tweak” the lenses so I c’d use them . He’d told me –to his credit –again to come back with any probs. His staff, ignoring this, told me too much time had elapsed for ODSP coverage , their fault. I live in constant fear of being completely blind. My specs are fragile broken antiques. Help !!!

Staff is decent. No one rude, no one nice. Punctuality was never an issue; he is usually on time, given or taken few minutes. As for the quality of his services… I’m not that sure. At the beginning, he came on all knowledgeable and assured of himself, polite and helpful. Now, looking back at my experience with him, all he did was not that good. I wanted to get contact lenses; he recommended three companies and none worked for me. After that he gave up. But the worst is that he changed my prescription with one that is SO strong that even after 4 years since he changed it I cannot use the pair of glasses that I made with that prescription. I don’t know what is behind the philosophy of prescribing such strong lenses when the ones that I had (and still use) are working really well for me (10 hours/day computer use and reading). All in all, I decided to change him and try some other doctor. I think you pay more for the location than the actual service.