There is one thing unquestionably, indisputably clear and certain.My beautiful most sweet, kind, gentle, loving, wonderful mom walked into Penn Medicine’s West Chester Pa facility, Chester County Hospital, just about 3-months ago with nothing anywhere near life threatening wrong with her, and they killed her. My beautiful mom walked in with a UTI, wound up finding a blockage in her leg and got a rather routine surgery. She came home initially seemingly fine, before beginng to complain of feeling weak and have some pain, and the home nurse noticed her incision was infected. She felt so strongly that this needed prompt attention that she took a picture and sent it to the Chester County surgeon urging him to address the infected incision, but he just absolutely refused saying he’d see her in a week at her next scheduled appointment. I called his office begging and pleading, but he still refused to see her. I called her family doctor, and Urgent Care, but they both told me only the surgeon can address that. We hung on, hoping this surgeon knows what he’s doing, but unfortunately, my mom didn’t make it to that appointment before collapsing on the ground in extreme pain, infection throughout her whole body. All I could do was wrap a robe around her, and call an ambulance which took her right back to Chester County where the same surgeon then admitted that yes we were right, it’s infected, at this point so badly, and deeply, that he had to operate to cut the infection out, leaving a big hole in my mom’s leg, and a wound vac, but he botched that too as we later found out, when the rehab that they discharged my mom way too early into against my strong wishes, after a few days sent her right back by ambulance again, because the incision didnt look good, which is when we had her transfered to Upenn Philly, where an expert surgeon addressed it prooerly. Although that Upenn surgeon did finally fix the infected incision, by this time my mom was developing C-diff from all the antibiotics, and not being on any kind of a proper anti-bedsore mattress, nor ever once being turned or adjusted, my mom, developed a massive, hideous, stage 4, excruciatingly painful, life threatening bedsore, which they would never mention, or change the dressing on in front of me, until I finally said hey whats behind this big bandage on my mom’s back, and when I went to take a picture as I had done all along everytime they changed the dressing on her infected incision with no problem, they bizarrley freaked out, got security to escort me out of the hospital upsetting my poor sick mom so much I later found out she was throwing up all that night, and had a pack of thugs outside intimidate and threaten me with arrest if I even call to check on my mom’s condition, and when I called Philadelphia Elder Care, they called me right back saying the hospital says your mom is not in there and I discovered they had actually removed my mom from thier computer system so that when anyone called the switchboard would say, we cannot put you through, there’s no one here by that name. It was sheer horror. In a few days she was discharged into rehab again, screaming in constant severe agony from the giant stage 4 bedsore hole in her back for a couple days before being ambulanced again back to Chester County Hospital when her vital signs declined overnight, where I watched my poor most beautiful, kind, loving, most wonderful, sweet, gentle, greatest mom ever in the whole world, die. God bless her soul.

My boyfriend was sent there from a treatment facility that he was at. And from the time he was sent there the staff was in contact with me letting me know what was going on ( I live 3 hrs away his mom lives 4 hrs away) when we got there everyone was explaining everything and making sure we knew what the plan was and making sure we understood and that we were ok. Side note his mom is 80 yrs old and that meant a lot it really put her mind at ease. Wish I had a hospital and staff like this where I live.