I'll say this: If you're a not-urgent case, forget it. Go see your family GP or a walk-in clinic the next day. *The emergency room is not your walk-in clinic*. I've been to the DECH 3 times in the last 4 months. 1st Instance: I was hours out of out-patient surgery bleeding heavily from a section of my incision that wasn't quite cauterized correctly. I was seen immediately. (As in: Walked in, got a ticket, sat down, triaged, straight to a surgeon). 2nd/3rd Instance: Long standing medical problem (unrelated to above) that I have a long medical history of, and a good dozen or two admissions (+ 8 surgeries) for. I was triaged within an half an hour, and seen by medical staff 1hr-1.5hrs later. In most cases, a good attitude and politeness to their staff will be reciprocated. If you treat them like assholes, don't expect anything other than what's medically required. Let me re-iterate... If you're an otherwise healthy person and have a cough, stop going to the DECH and expecting to be seen immediately. You will not be seen. If you're a morbidly obese person and come in complaining of chest pains, you'll probably be seen fairly quickly. (or triaged to make sure you're not having a heart attack at least).

Posted Date : 02/08/2021

I am writing the review as I'm setting in pain after my surgery, I'll be staying here for few days it has been a nightmare so far. I am very surprised of how low and unprofessional the nurses are, but to tell the truth theY have a nice attitude but we don't need that while in pain waiting desperately for the nurse to come and help. You ring the bell but you wait a good 25 mins where all you can here is the nurses chatting and laughing. Horizon health need to do something about it or hand the responsibility to other professionals.

Posted Date : 08/08/2020