Overview

Mackay Base Hospital is a public hospital located in Mackay, Queensland, Australia. It is a major regional hospital that provides a range of healthcare services to the local community and surrounding areas. The hospital offers a variety of medical, surgical, and specialist services, and is equipped with modern facilities and equipment. Mackay Base Hospital is committed to providing high-quality care and promoting the health and well-being of its patients.

Hospital Facilities

  • Emergency Department
  • Intensive Care Unit
  • Cancer Care Services
  • Maternity Services
  • Cardiology Department
  • Orthopedic Department
  • Mental Health Services
  • Respiratory Services
  • Renal Dialysis Unit
  • Blood Bank Services

Awards & Recognitions

  • Health Service of the Year - 2019 Mackay Base Hospital
  • Excellence in Healthcare Award - Mackay Base Hospital
  • Queensland Health Clinical Excellence Award - Mackay Base Hospital
  • Patient Safety Award - Mackay Base Hospital
  • Regional Health Service of the Year - Mackay Base Hospital

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FAQs

What are the visiting hours at Mackay Base Hospital?

Visiting hours at Mackay Base Hospital are from 10am to 8pm daily.

Can I bring flowers or gifts for a patient at Mackay Base Hospital?

Yes, you can bring flowers or gifts for a patient at Mackay Base Hospital. Please check with the nursing staff for any restrictions.

Is there parking available at Mackay Base Hospital?

Yes, there is parking available at Mackay Base Hospital. Visitors can use the onsite parking facilities.

What should I do in case of an emergency at Mackay Base Hospital?

In case of an emergency at Mackay Base Hospital, please dial 000 for immediate assistance.

Address

Address
475 Bridge Rd, Mackay QLD 4740, Australia

Mackay Base Hospital 20 reviews

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1.8
20 reviews
  • Anonymous

    Don’t expect to get help here. Another dead baby on their heads.

  • Anonymous

    Staff need to be held accountable in the emergency award. I think they need to realise no one wants to be there . Start treating people better and lose the attitude disgusting.
    Waited forever to get in and as soon as your seen can’t get rid of you quick enough.
    Definitely spend the money and go to the mater worth it .

  • Anonymous

    My son went by ambulance to the Base after being transported via flying doctors from Clermont in excruciating pain and then had to wait outside with other patients before they could take them in. But in the meantime drug addicts were taken in and treated before seriously ill patients with an elderly man treated like dirt and ended up on the hospital floor in the waiting room. My son was seen Sunday by a doctor and admitted to the day surgery overflow and was totally ignored all day Monday. He had no food or fluids given to him until 6pm Monday and was only given free fluids. They did more tests on Tuesday without any answers. I asked many questions and told them not everything comes up in tests and was pretty much ignored. After the recommendation from someone we envoked Ryan’s Rule and was told a representative would see him that night. No one came. The next morning a doctor came in and told him there was nothing more they could do and sent him home still in pain and undiagnosed. His stomach was visibly bloated but that has been ignored also. If anything happens to him due to their lack of due care they will certainly pay for it. If I could give a half star for all the above but the ambos I would.

  • Anonymous

    It’s the worst emergency department I’ve seen in my life, been sitting with my sick wife after referred by our house dr on an urgent base due to a 18mm gall bladder stone to go to the emergency dept right away. Waiting for nothing for hours in a warm and smelly environment where the aircon is clearly not working right and germs have the time of there life. Neither can those people think nor prioritize patients. A mom and baby boy waiting for over an hour after he swallowed a battery that afternoon at lunch already. That’s a serious case and can cause death. There’s no flow of what needs to be done. Clearly there’s a shortage of staff, and blatant ignorance in regards to viruses, everyone has to wear masks but they hand you a contaminated pen and palet to write on a filthy counter. And ignorance like some nurses lowering masks when coughing, some of the employees instead of helping patients rather spend time planning on keeping the unvaccinated out from 17 Des, there was this guy and his wife who came in and he sat on the bench outside because he had covid symptoms, the bench was never sanitized afterwards. It’s a total waist of time going there and I recommend anyone to try and get private health and instead go to the Mater hospital instead where waiting time was less than 10 minutes and staff wonderfully experienced and professional.

  • Anonymous

    Have visited emergency multiple times recently due to serious health issues. Every time I have seen this one nurse at emergency reception, she has been the rudest and most careless person God ever put guts in. All I ask for in a time of distress is some form of assistance, not prejudice. If you are unhappy with your job, leave. I would recommend paying the $250 for a week pass at the mater. Many of the other staff at the base are friendly though, thank you to them. But I will not be returning

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Mackay Base Hospital20 reviews

Write Your Review
  • 1

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    Worst emergency department I have ever been too. Transferred by another hospital and made to wait in emergency area for over 4 hours.

    Posted Date : 06/02/2024


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    Went into emergency as having trouble breathing and sore chest .. ecg, bloods, X-ray . Then did not tell me results . Did not even take my shirt off - just told he in very broken English to take Panadol and go home !! What a shitshow and waste of time .

    Posted Date : 27/01/2024


  • 5

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    No way would i ever go here if i did not have to. Staff is so rude yikes. Plus billing department phoned for me to pay a gap which was already paid for. Nice try.

    Posted Date : 19/09/2023


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    Worst hospital. They couldn't give a hoot about your health , they just want you out. No one looks like they even want to be there . The way staff treat their patience is utterly disgusting . No one should be refused relief or help due to how they may look/ come across . Saw them treating many people like the dirt beneath their feet. Mackay base hospital needs to pull their head in !

    Posted Date : 15/05/2023


  • 5

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    Mackay base mental health unit is appalling & a disgrace. This encluding security & nursing staff. I'll never go back to Mackay base to get medical help again. Myself & two other patients were traumatized.

    Posted Date : 26/04/2023


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