INHUMANE and unsympathetic staff in this hospital!!!!! Totally lacking empathy and kindness in security staff and one female nurse. I would have put in zero or negative stars if there was such an option. My 92 old mother in law was placed at a gurney at the entrance right under two brightly shining fluorescent lights from 9:00 pm to 8:00 am. She is immobile and need me to help to go to the bathroom every hour. My husband needs to be there to translate for her / that's why we both need to be there. When at around 11:00 pm brought her to the bathroom, afterwards we tried to turn to her gurney. We were refused access back by the security guard. They had to check with the reception until the found that my mother in law's gurney indeed is in that room that they allowed me to pass. That night, another gentleman on a gurney next to us needed help, I even offered to wheelchair him to the bathroom. We are being considerate to everyone in the emergency room.but we are human and need to sit down to rest a bit too. In the morning, the security guard said either one of us must leave. All night, ambulances with gurneys come in next to our bed, we had no space to sit. We have been up all night and have been moving our chair to allow other gurneys to pass by. The security guards are non-sympathetic and totally inhumane. My mother in law is incapacitated and need me to help her to go to the bathroom. My husband has to translate for my mother in law - so we both need to stay. The security insists that one of us must leave! I explained to the security guard but they refused to accept and insisted one of us must leave. Later the nurse came in and when we explained to her the situation, she was totally unsympathetic. There is no empathy or kindness in this hospital. I told both the security guard and the nurse that they might try to impose the rules, but empathy and kindness goes a long way. It's amazing how you put a uniform on someone and now when they perceive they have “power” and how inhumane they can be towards the weak and sick. I am totally disgusted and appalled by the unkind, thoughtless and mean attitude towards patients and their family members. If I could give negative stars, I certainly would. I am still in the hospital. If the doctors came and they refuse to allow me to go back into my mother in law's room, we would just pack our bags and leave. This is entirely infuriating!!!! The mindset of lower level staff reflect that of the higher administration level and the corporate culture. A little more empathy and kindness goes a long way!!! Can't believe that is not a priority. This is our first experience and also a very negative experience. Also it is extremely dirty - bathroom floors are full of urine, paper on the floor everywhere and the bathroom wreaks of urine smell. Simply put - disgusting!!

Posted Date : 09/05/2023

My husband was treated in hospital for 2 months and 26 days. Excellent experience. 5* for hospital. Excellent staff, excellent doctors. THANK YOU FROM THE BOTTOM OF MY HART for your kindness and professionalism.

Posted Date : 26/01/2023