My past experiences with this ER have been good. However, my visit last week was a waste of my time as a diagnosis was not obtained. The doctor was kind enough to give a very broad/generic diagnosis. I am still having the same issues with no relief. The doctor did not perform a physical exam as he evaluated me from a chair across the room. In the past when I had excellent insurance I was treated differently and given every test. The only difference in this visit was my insurance and I truly believe that I was not given the needed testing and proper care due to my new insurance. The final straw was when the dr stated that MRIs are only done, outpatient. I am going to call BS on that statement.
I truly believe that someone saw my insurance and treated me accordingly as I am a disabled veteran and the coverages are the same as medicare, meaning the facility is paid less than most insurances.

I left feeling so angry, sad, and most of all surprised at the way I was treated, or not treated…….. sub standard. I am not a charity case but it felt very much like this was the level of care that I encountered.

As a caveat, the remaining staff was awesome, friendly, kind and caring. At the end of the day it seemed to be about money and not patient care.

I highly recommend Presbyterian Hospital of Plano for joint replacement surgery. My care was exceptional.