Contracted c-dif infection after 1st surgery which I blame on atrocious sanitation. Bathroom was filthy. 30% of caregivers were awesome,,20% were just ok, and 50% need to find a new career. While in pre-op, 20 minutes before surgery, some ass-hat from billing bursts in and says we have a bill to take care of. They could've collected at my pre-op meeting 2 days earlier, or at check in 2 hours earlier, but they tell you not to bring anything valuable in, so I left my wallet with my wife. I told the jerk to get out and we'd address it later. He asked if there was anyone he could call. I said, "Yes, do you want my lawyer's number?" He left quickly. Customer service is also the worst if you're trying get your billing or medical records.
Posted Date : 12/07/2021
Anonymous
Today, one of my greatest fears came true, thanks to Dr. OSAMOR (and her supervising physician.)
The Mind Institute is vital to my mental well being and quality of life — literally, life versus death. Every time you rotate doctors out and in, I fear that I will get one that wants to make a mess of my life by playing around with the medications that I rely on.
Today, it happened.
In the back of my mind, I half-heartedly expect to be accused of abusing my medications and taking too much. But, TODAY, I was accused of pretending to take them and not.
That’s not even accurate.
I was accused of coming way up north to Austin — which truly stresses me out — finding parking, filling out forms, paying to see the doctor, melt from sitting in one of those sweltering hot rooms, talk about private issues that are only my business, get refills for my medications… and NOT GET THE PRESCRIPTION FILLED, AND, NOT TAKE ANY OF IT!
Today, I left crying and was told to find a new doctor on my own. Most known, of all the things about me, is diligence, DILIGENCE, in taking my medications when and how I should. I NEVER miss a dose.
The closest I have come is the way that I ended up in the hospital ER, TWICE.
The Chemotherapy for my Breast Cancer took such a toll on my body last year, that I spent 11 days in critical care. It had stripped the mucous from the membranes of my body, so much so that I could not swallow, even to drink water.
Once I made it home from that, I began to became troubled emotionally. Irrationally so much that I became suicidal. One night I called 911 for help.
Again, I returned to the ER. Thankfully, they got me back to sustaining enough of my PTSD, Anxiety, and Depression medications that I began to feel like myself again.
Now, when I tell you that there is a glitch between your records and the pharmacies’ records, I mean it.
How dare they (Dr. OSAMOR and her boss) accuse me of not taking my meds and at the same time tell me that I must go elsewhere for treatment.
She then accused me of taking a forbidden medication called Hydroxyzine Pam because of its association with Alzheimers. There is the occasional time when I am so overcome with anxiety that I need relief beyond the rigidly prescribed medications.
Once or twice a month, I need help overcoming an overwhelming time of anxiety. For years, I have relied on an old set of Hydroxyzine Pam pills that I have. They are NOT taken regularly.
As an ex-aerospace research and statistics engineer, I can tell you that the research your doctors are limping around to is based a continuous dosage.
They told me for the occasional panic attack that I have, to tough it out. They REFUSED to help me with any alternative.
As we were ushered out the door, Dr. OSAMOR said that she would verify with the pharmacy what my refill history has been. We welcomed her follow up, but she later called us (my husband and I) LIARS!
She, then, said that if I were to receive a new prescription from her, she would be starting me off at a QUARTER-DOSAGE (25%) of my CRITICAL for well-being CYMBALTA.
What is Wrong with her illogical thinking?!!!
How can you allow those 2 physicians that I saw today, treat me like this.
Please, help me!
Anonymous
I had surgery at this location on January 3rd. I was hospitalized for 3 days/nights. It was obvious they are severely understaffed. The first night I needed assistance and waited for an hour and a half for anyone to respond. I rang the nurses station 4 times and each time was told they would send someone. Later that night an alarm went off in my room for over 20 minutes before anyone responded. It scared me because I had no idea what the alarm meant and I was unable to get out of bed without assistance. My doctor suggested a warm shower on the second day to ease the discomfortbut no one had time to help me. The third day I asked again. It still took multiple requests and hours of waiting just to get towels and soap. We had to run the water for over 10 minutes to get any warm water. When my nurse stopped by later she was surprised I was able to get warm water at all. I liked the nurses and assistants but they had no time to do their jobs well. I’ll avoid this facility from now on.
Anonymous
I was admitted to Seton Main on 38th Streeton Dec. 20, 2022, with Covid, I was released on January 3, 2023. I was on 6th Floor South. I’m in a weelchair and Covid weakened me to the point I could no longer transfer independently. I CANNOT say ENOUGH GREAT THINGS about the wonderful and meticulous attention which I received. The nurses and clinical assistants were prompt, attentive, kind, professional and just plain AMAZING. AETNA, being AETNA refused the recommendation to transfer me to an In-Patient Physical Rehab facility. What did Seton Main do? Seaton Main HELPED me. Physical Therapists came to see me EVERY DAY, some days they worked with me for OVER AN HOUR, and they provided tools which I could use to strengthen my arms. All to say, I got stronger every day,until on Tuesday the 3rd, I was able to execute several transfers consecutively and the physical therapist assessed that I had returned to my baseline and would be safe at home. I will be forever grateful to Jesus Christ and the Virgen de Guadalupe for placing such kind, caring, skilled, professionals in my life when I needed them. And I will be forever grateful to the AMAZING nurses, clinical assistants and physical therapists at Seton Main!
Anonymous
Awful hospital , staff is rude and doctors don’t care
Anonymous
I went to Seton Central emergency room because of serious suicidal ideation. It’s well documented by the triage nurse on my medical record. I was taken back to a room and told that the doctor would be in shortly. A medical technician brought me scrubs and a bag for my clothes to be put in. I forgot to put my clothes in the bag and was told to âfuck offâ by the tech. He then left my room. I stood in the threshold of my room and reported his comment. A few minutes later the doctor entered my room and told me that if I could calm down they could treat me there, otherwise I could go somewhere else. âI don’t care!â, he said. I decided to leave. I took about 5 paces towards the exit and then realized that I was still in my scrubs and my clothes and keys were in my room behind me. I turned around and the next thing I know I am on the emergency room floor screaming and convulsing. The security guard had tased me. The convulsing stopped and I was laying on my right cheek in blood. I could feel the warmth on my head. I recall a female staff member saying, âOh yeah. He’s going to need some staples.â I was handcuffed and manhandled to my feet by the security guard. I did not resist as he walked me and detained me in the room that I was just left. I I sat there bleeding and crying out that I felt nauseous and my vision was blurry, but no one even came into the room for 30 minutes. At that point a radiology technician entered my room and pushed my bed to get a CT scan. I was returned to my room and detained for an additional half hour with absolutely no medical attention whatsoever. A full hour after my tasing the doctor and security guard entered my room and I was uncuffed. By law, the security guard is supposed to contact law enforcement âwithout delayâ. That never happened. Once the handcuffs were taken off the doctor told me that they could close my head wound up with staples there, or I could go somewhere else! He again said âI don’t careâ. I replied that since they caused the injury that I would like for them to fix it. The doctor immediately stood up and told the nurses that were with him that he was going to give me some time to think about it! He started to stomp off and I got his attention and asked if it was okay medically for me to leave. He said yes without hesitation. I asked if it was ethical for me to leave. Same response. I was suicidal, had just been tased, and suffered a head injury that warranted a CT scan. I was not examined by the doctor for a concussion even though I was telling them that I felt nauseous and my vision was blurry. I grabbed my bag of clothes and got in my truck and left. I pulled over at a gas station and called 911 to report aggravated assault and false detainment by the security guard. I returned to the emergency room to press charges. I met 2 police officers and they were great. One of them put me in handcuffs because a judge had ordered an emergency detainment order that the doctor disregarded! I was taken to Dell Seton hospital and received 8 staples in my head. I then was taken to a room and Dr. Jennifer Ward came to the doorway shortly thereafter. I told her that I had just been through the worst night of my life. Her reply was unbelievable. She said that I assaulted the medical technician at the emergency room roughly two hours before! The young man who told me to fuck off told his coworkers that I hit him after I reported his comment! I asked the doctor why I was not accompanied by a police officer if I had assaulted the little punk. She said that no charges were pressed because there were no injuries! I’m 6’3 and weigh 225 I exclaimed. She proceeded to ask me what medications I take and I told her. She proceeded to produce a medical record stating that I had eloped from the emergency room and was found by the police and taken to Dell Seton hospital. She mentions the assault of the medical technician. She wrote that I am dependent on one medication and that I have misuse disorders on two other medications. This is absurd as I take my medications as prescribed! She diagnosed me with mood disorder and narcissistic personality disorder! She said that I exhibit drug seeking behavior because I had recently gone to the emergency room because of excruciating pain caused by a pinched C6 nerve in my neck. The doctor would not treat me with medication and wanted to utilize a lidocaine injection. I respectfully passed as the injection would have only been effective for 20 minutes and I have an aversion to needles. She sent my personal psychiatrist 5 pages of medical records that were simply false in many regards and negative throughout! She did everything possible to throw me under the bus and it cost me my psychiatrist of 6 years. I was wronged legally in several ways!I am on disability for bipolar disorder. I went to the ER for help. A judge ordered my detainment.in an attempt to help. Ascension did an investigation and flat out lied.