This has become a horrible hospital. No doctors came in to see my husband after the first day. He got severe Thrush and couldn't get any one to listen to him. His room was never cleaned the entire week he was there. The medicines he was on caused the Thrush but no one would check his mouth. I wouldn't send my sick cow here, let alone any loved ones.
Posted Date : 07/08/2022
Anonymous
The facility looks great, but left a needle on my bed when I was going into a cat scan. Rushed me out twice. Everytime I bring a resident from my work there they always rush them out as if they are not worth their time. We end up going back several times to get people treated.
Anonymous
Facilities looks to be top notch. Value is about average or what you expect to pay. Service is Terrible. Made to feel like your a number and extremely rushed threw your appointments. Your cut off a lot when trying to explain what is going on so often that you just accept the Dr. Knows best without listen to what your saying. Hardly ever get to see your doctor so you have to go threw multiple doctors assistant hoping they don’t miss something because they are not qualified like your Dr. to recognize symptoms of a major issue. You fell frustrated and not listened to or valued as a patient. All in all it is a very sad state to see that it is all about how many people they can feed threw the door in order to maximize profits. I miss the old days where you actually could spend more than the 5 minutes time every visit getting to know your Dr. and you could trust what they where telling you is accurate because you don’t even know who they are as a person.
Anonymous
I felt like the nurses on the 1st floor surgical unit were not as attentive as they could have been. My brother had a week long stay on that floor and I had to ask for just the simple things a person needs for day to day hygiene such as deodorant, toothbrush, etc. I ended up just going to the store and getting him some supplies. I also had to change the bedding once because no one had noticed there was blood on the sheets and also fecal matter. There is enough staff, I feel like and he should not have felt like asking for things he needed were a burden. The forth floor in the gastrointestinal post surgery unit he was in was much more smoothly run and the nurses seemed to really care if he had what he needed and they were also really good at communicating what was going on with his condition, they were welcoming, helpful, and pleasant!
Anonymous
Loved it, they are a graet organization. Everyone in Grand Rapids should be grateful we have them.
Anonymous
staff is much better than the Downtown facility(Butterworth)