Employees at this hospital are the least compassionate health care workers I have ever encountered in my life. Not only they like empathy and compassion but they are extremely robotic. Why choose to work in healthcare if you don’t have these nurturing qualities? There should be a no cell phone policy for employees especially ones working in the emergency department. I think you all are a bunch of zombies.

If you are a person suffering from chronic pain, do not go to the er. Any of them. I have many medical issues and 90% of them cause pain. They are all different issues, the worst being my spine. Over the last year I’ve been having intense pain that comes in waves. As it was radiating from my back, I just assumed that was the issue. I ended up in the er at least 7 times over the last year for pain relief because my Dr’s told me to go. At first they were cautious, which I understand. They took CT scans and x-rays and could not find anything different then was expected. Since i already have a back Dr and a neurosurgeon that I am actively seeing. Even if they didn’t see anything new, my spine is so jacked up there should have no doubt I was in pain. Yet they treated me like a drug seeker. Eventually I found out from a friend who works there that they do have a system which flags people as drug seekers, even though st charles denies they do this. The only time they were on the ball and believed me was when my back specialist called them and told them what steps to take. Even then, the neurologist ignored my Dr’s orders and did not take the images requested. When they couldn’t see anything different in the one mri they did, I was released, still in pain. I had to make a special trip to their outside imaging center to get the correct images, but yet again they only did the ones they thought pertinent, but what my back Dr and at this point my gp, had ordered. I went thru this for a year. My specialists were trying to find the issue so I have no complaints with them. My complaint is st charles did little to nothing to help me manage my pain. Almost exactly one year to the day I started having these “flare ups” I had an exploratory surgery preformed. The result was strictures in my abdomen were strangling a nerve that runs along the back and also one that was closing off my colon. These are valid issues that could have caused permanent damage and lasting pain. St Charles didn’t even bother to try.
If we complain or write a bad review they will direct you to their survey. If they respond at all is with the obligatory apology but that’s as far as it goes.
Oh and as far as cleanliness, after I had been released from one of my visits I was getting dressed. The nurse was still in the room. I went to put on my coat and found a lone pill on the floor. I showed it to the nurse and told her it wasn’t mine. The way she responded made me feel she thought I was lying and that the pill was actually mine.
St charles, you used to be THE place to go. Top Dr’s from around the country who came here for the lifestyle and set up practice. Nurses who actually cared and treated the patients with respect. Now it’s a giant, corporate, money grabbing POS!
I cannot say anything good about St Charles.
I find it funny while reading all the reviews in several different sites, St Charles overwhelmingly responds to positive reviews but only responds to about less then 1/4 of the reviews.
When I say my next thought, I’m sure this review will get taken down, but I’m going to say it anyway
There needs to be a class action suit against St Charles Medical Group. I think they forget we are paying them for their expertise. They work for us. They need to remember where their bread and butter come from