This review is for the ER only. I was carried by ambulance with lowering B/P and extreme nausea and vomiting. This is11:30 am three days following a total knee replacement. I was placed on a gurney no more than 20-24″ wide. No pillow. Don’t ask for one or you will be snapped at for asking. After about 15 minutes 3 ladies came in to take vitals and a history of what was going on. These ladies were very professional and tried to help me get as comfortable as possible on the gurney. Then they were gone. It seemed like forever before anyone else came in.
Then there was the person gathering pertinent info who had a trainee doing the work. (It seems like training could be done on patients other than those in the ER. ] While this is taking place I am still very nauseated and vomiting. Still using the emesis bag from home, They had wiped my face but placed the much used bag back on my face. The extreme nausea continued until after 3pm. I was then given a shot of Phenergan and the nausea subsided. All this while trying to be comfortable on the narrow gurney and to move a sore knee. My neck , back and legs were in pain. No One ever stopped in to check on this My husband went to the nurses station more than once with questions and was met with at least 5 personnel sitting behind the desk on their cell phone. He said they each looked up and saw him but put their heads back down to their phon. I was never asked it I was comfortable. Then the patient monitor and IV start to alarm. The IV alarm sounds like an Amber Alert and the patient monitor sounds like a train bell. These would alarm at the same time. I buzzed the nurse button to no avail. I listened to these sounds for more than 45 minute intervals. A typical response would be” I will tell the nurse”, well that didn’t work, no one ever came. I buzz back and get” We will get to you when we can” . The next buzz I was cut off by the person answering the call. The time then was 9:45pm. I laid there i a very uncomfortable position listening to sounds that would be used for torture. At 10:45 three angels from the third floor came to my aid by taking me to a room. The treatment or lack thereof in this ER is shameless. I will be filing a formal complaint in hope of instigating an investigation. In it’s current state this ER should be shut down.