I just had knee surgery at this hospital. I cannot say enough good things about the way I was treated. It started at check in, they were polite and helpful to us. The attending Nurse Kim ðwent above and beyond to make not only me comfortable and relaxed but my sisters who came with me for support. She was so kind and helpful, attentive to every need and had a great sense of humour too. A real sweet girl. The OR staff in including the Drs. We're was just as good. So kind and professional and caring!! I've never had better care that's for sure. If you have to have surgery go here. They treat you like a person should be treated. Thank you from the bottom of my â¥ï¸
Posted Date : 05/06/2023
Anonymous
In the beginning of September I had a total knee replacement. From meeting Dr. Lategan and his office staff and the hospital office staff, to Laurie the Education Coordinator to Day Surgery Unit (everyone) and the OR staff. my experience was excellent. My questions were answered and I was asked if I understood all areas of my surgery. My husband was informed and treated extremely well. I understand the our Health Care workers are under extreme stress; I thanked each and everyone of the staff members for all of their efforts, when they came into my room. There are very difficult times in Health Care and I watched as other patients constantly berated staff for hours. These nurses continued to be kind and worked to do whatever they had to do to make this person happy. People do not go into this profession to be harassed. I felt that this is what was happening to the staff. Thank you Westlock Health Centre, I have been to your facility 3 times and everytime I have received excellent care.
Anonymous
Lack of Leadership terrible doctors just complete jungle like no one knows what they are doing. Don’t ever ever go to this place. Just a joke
Anonymous
What a f*** joke of a place. I dropped off food for my sister and it took them an hour to deliver the food to her. When she finally got it. It was ice cold. I am sorry that you job is âhardâ but I know that it doesn’t take an hour to deliver food to someone when there is about 4 ppl doing nothing but drinking coffee.
Anonymous
This place is more like a jail or concentration camp. The patients are treated like crap. Half piece of toast for breakfast. Morning meds givin in afternoon. They r starved n treated like prisoners. The staff of east wing have huge stick up their butts. Lie so they don’t have to do their jobs. Shouldn’t b in medical positions. Should b taught compassion and treat people like humans. They act like its not their job to look after the sick n helpless. Instead they tell them to shut up n quit bothering them. If u love ur family take them somewhere else. This place truly is hell on earth.
Anonymous
This hospital is awful. My son went in because he was severely depressed and was having thoughts of suicide. The nurses knew of this and yet he still sat in the waiting room for 5 hours. His wife asked how long it was going to be before the doctor could see him as she was very concerned for his well being. They said they had emergencies coming in and were prioritizing and they would have to wait. Finally my son says he has had enough and is leaving. At this point he is more depressed than when he came in. The message a person in this position gets is ” I really don’t matter and no one cares “.
This is uncalled for. I have worked in the medical field long enough to know that this lack of care is something that is not right and needs to be addressed. I would never recommend this facility to anyone.
I am very disappointed in the Westlock health care system.