In the beginning of September I had a total knee replacement. From meeting Dr. Lategan and his office staff and the hospital office staff, to Laurie the Education Coordinator to Day Surgery Unit (everyone) and the OR staff. my experience was excellent. My questions were answered and I was asked if I understood all areas of my surgery. My husband was informed and treated extremely well. I understand the our Health Care workers are under extreme stress; I thanked each and everyone of the staff members for all of their efforts, when they came into my room. There are very difficult times in Health Care and I watched as other patients constantly berated staff for hours. These nurses continued to be kind and worked to do whatever they had to do to make this person happy. People do not go into this profession to be harassed. I felt that this is what was happening to the staff. Thank you Westlock Health Centre, I have been to your facility 3 times and everytime I have received excellent care.
Posted Date : 26/10/2021
Anonymous
I just had knee surgery at this hospital. I cannot say enough good things about the way I was treated. It started at check in, they were polite and helpful to us. The attending Nurse Kim ðwent above and beyond to make not only me comfortable and relaxed but my sisters who came with me for support. She was so kind and helpful, attentive to every need and had a great sense of humour too. A real sweet girl. The OR staff in including the Drs. We’re was just as good. So kind and professional and caring!! I’ve never had better care that’s for sure. If you have to have surgery go here. They treat you like a person should be treated. Thank you from the bottom of my â¥ï¸
Anonymous
Come here if you enjoy a 4+ hour ER wait, only to be completely dismissed when you’re finally seen and leave frustrated with no answers to the issue you went in for. Incredibly frustrating when it involves an 18 month old toddler.
Anonymous
I have had 4 surgeries at the Westlock healthcare centre and found the staff to be outstanding! My surgeon is excellent- uptodate in his methods and explains everything. The nurses are great. Thanks to everyone. You make it special.
Anonymous
Where’s hospital I’ve ever been to had a problem with my health care had to renew it I had Healthcare but in the emergency room these guys wanted $700 up front just to look at me I don’t recommend this hospital for anybody even their dog and their doctors have a God complex they all think they’re social workers diagnosing people mentally not physically somebody really needs to step in and look at these people that work here
Anonymous
Someone I know had covid almost two years ago. Was extremely ill & the nurses told the person I know to wait in the parking lot. I understand this could easily be a protocol but this person needed ER care. They were rude, disrespectful and unprofessional. They told her they’d call her when the patient could come in. Got a call 8 hours later.. thankfully the person I know didn’t wait more then 30 mins!!!!