Privacy Policy

Hospitals.net understands how important the privacy of personal information is to our users. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your information.

This Privacy Policy applies to Hospitals.net, including our website, mobile-optimized versions, and any related services (collectively, the "Services"). Hospitals.net is owned and operated by Creatr Studios Inc., located in Toronto, Ontario, Canada.

By accessing or using the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

A. Information You Provide Voluntarily

We may collect information you choose to provide, including:

• Search queries and browsing interactions
• Emergency room wait-time submissions
• Hospital ratings, reviews, and category feedback
• Edit requests or corrections (including email address for verification)
• Contact information when you reach out to us
• Account registration information (such as name and email address, if applicable)

You are not required to provide personal information to browse the Services; however, certain features may be unavailable without it.

B. Information Collected Automatically

When you use the Services, we may automatically collect certain information, including:

• IP address
• Device identifiers and general device information
• Browser type, operating system, and version
• Referring URLs and pages viewed
• Approximate geographic location (derived from IP address)
• Usage data and interaction logs
• Cookies and similar tracking technologies

This information is used for analytics, security, fraud prevention, and service improvement.

C. Precise Location Information (Optional)

With your permission, we may collect precise geolocation data (such as latitude and longitude) from your device to show nearby hospitals and relevant local content.

• Location access is optional
• Precise location data is not stored beyond a short browser session
• You may disable location access at any time through your device settings

2. How We Use Information

We use collected information to:

• Provide, operate, and improve the Services
• Maintain hospital listings and data accuracy
• Generate estimated ER wait-time information
• Prevent abuse, spam, fraud, and duplicate submissions
• Respond to inquiries and provide customer support
• Send administrative or service-related communications
• Analyze usage trends and user behavior
• Deliver relevant content and advertising
• Conduct research and measurement activities
• Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

Hospitals.net and its partners use cookies, pixels, and similar technologies to collect information about usage of the Services.

Cookies are used to:

• Enforce submission limits (e.g., one rating or wait-time submission per session)
• Remember preferences and settings
• Personalize user experience
• Analyze site performance and usage patterns
• Deliver relevant advertising

Most browsers allow you to control or disable cookies through settings. Disabling cookies may limit certain functionality of the Services.

Third-Party Advertising and Analytics

We may work with third-party advertising networks and analytics providers. These third parties may collect information about your visits to this and other websites in order to provide interest-based advertising or analytics.

Hospitals.net does not share your name, email address, or direct contact information with advertisers without your consent.

You may opt out of interest-based advertising through industry opt-out tools or your device settings.

4. Information Sharing and Disclosure

A. We Do Not Sell Personal Information

Hospitals.net does not sell or rent your personal information.

B. Service Providers

We may share information with trusted service providers that help operate and improve the Services, such as hosting providers, analytics services, email service providers, fraud prevention services, and advertising partners.

These providers may use personal information only as necessary to perform services on our behalf and are subject to confidentiality obligations.

C. Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for analytics, research, or reporting purposes.

D. Legal and Safety Disclosures

We may disclose information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws or legal processes
• Enforce our Terms of Service
• Protect the rights, safety, or property of Hospitals.net, users, or others
• Investigate fraud, abuse, or security issues
• Respond to lawful government requests

E. Business Transfers

In the event of a merger, acquisition, sale of assets, or similar corporate transaction, user information may be transferred as part of that transaction. Any transferred information will remain subject to this Privacy Policy unless otherwise disclosed.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption of data in transit using SSL technology.

However, no system is completely secure. You acknowledge that transmission of information over the internet carries inherent risks, and Hospitals.net cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Services
• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your personal information, subject to legal, technical, and operational limitations.

7. Your Choices and Rights

Access, Update, or Delete

You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

While we will make reasonable efforts to honor such requests, some information may remain in backups or logs for legal or technical reasons.

Email Communications

You may unsubscribe from non-essential emails by using the unsubscribe link included in emails or by contacting us directly.

Location Controls

You may enable or disable location access through your device settings at any time.

Rights in Certain Jurisdictions

Depending on your location, you may have additional rights regarding your personal information, including rights to access, correction, deletion, or objection to processing. Requests may be submitted using the contact information below.

8. Children's Privacy

Hospitals.net is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information, please contact us and we will take appropriate action.

9. International Data Transfers

Hospitals.net operates from Canada, with infrastructure and service providers in Canada, the United States, and potentially other jurisdictions.

By using the Services, you consent to the transfer, storage, and processing of your information in these locations, which may have different data protection laws than your jurisdiction.

10. Third-Party Websites

The Services may link to third-party websites or services. Hospitals.net is not responsible for the privacy practices or content of third-party websites.

Once you leave Hospitals.net, this Privacy Policy no longer applies. We encourage you to review the privacy policies of third-party sites.

11. Public Forums and User Submissions

Information you post in public areas (such as reviews or comments) is visible to others and may be indexed by search engines.

Please do not post personal or sensitive information in public forums. Hospitals.net is not responsible for how third parties use publicly available information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

We will respond within a reasonable timeframe.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on the Services.

If material changes are made, we will provide notice through the Site or by email where appropriate. Continued use of the Services constitutes acceptance of the updated Privacy Policy.