I've waited 3 months to have an appointment over the phone with him as I was referred through from the emergency room. I have chronic kidney disease since birth (kidney reflux at a very young age). I live with frequent UTI's, kidney stones and pain from the eptopic kidney side flank and down to my bladder. When I don't have a severe UTI, I live with symptoms of one. Lists include excessive protein in urine, blood in urine, previous urethra stents (x2) placed and removed, high blood pressure/high pulse, extreme flank pain leading down to bladder, etc. Having pain radiating down to the bladder is only 1 of many symptoms of why I was referred to him. My phone call appointment took only 2.5 minutes as he said he can only prescribed pills that may or may not work for my bladder. I asked about my other symptoms or other possible diagnosis for my condition and he declined to look further into it. I asked about my previous complications and records and he stated he did not need to look into it. My questions with why I'm having frequent severe UTI's or stones (treated every 3 months like clockwork) he refused to look further into. No compassion and no drive for his speciality. I told him about a pulling sensation from my bladder that leads up through to my urethra when I void and he said he never heard of that and doesn't know what I'm talking about. My family doctor is confused on why there is no further examination into my case and why it was brushed off. Being referred to Dr Heinnman with great relief is an understatement. Run for the hills if you're looking for help as there is a lack of it here! I placed a 1 star for staff as I called after waiting 3 hours after my scheduled appointment and the lady at the desk sound bothered as to why I would call to make sure I still have an appointment... he's a busy doctor if I didn't know that already. My time is irrelevant? Those of you who have had a pleasant experience are the lucky few in between the rest of us.

Posted Date : 19/04/2021

This is an example of a person that should never haven a doctor, at best maybe a lawyer. I went to him once and he immediately came up with a diagnosis without any testing. I insisted on test(s). The test that he suggested was done. I revisited him and he told me there was NO EVIDENCE of the illness that he had originally diagnosed. From there I carried on with other medical professionals to get treatment when I found out he had written in my file that I had that original diagnosis. So, I went back to him for clarification. When I said "I thought I didn't have said illness", he said " I didn't say that, I said there was NO EVIDENCE" of it. But he still came up with the same conclusion because to find the correct answer would have not been too much work for him. The moment he wrote that in my file the direction of my life was changed forever. That was a few years ago and as a result his incorrect diagnosis my life has spiraled down. I will never be able to retire, will never own my own home and have no future. My advice? If you meet him, run far, run fast. Nothing good can come of dealing with him.

Posted Date : 08/10/2020

Thank you Dr. Metcalfe and his very thoughtful staff- Courtney. He was so assuring and comforting in the diagnosis and plan for my serious kidney cancer. Courtney was so helpful. The surgery went so smooth, out of hospital the next day! He called my family the minute the surgery was over- so appreciated. His follow up and care has been tremendous. I would highly recommend him to anyone.

Posted Date : 08/07/2020