I have been going to Dr. Luelo for 12 years now. Just recently I had severe stomach pains and couldn't get in to see her for 2 weeks!! I told the receptionist and called everyday to get on a waiting list. This is frustrating because the waiting is something that I have put up with in the past but it's getting worse and worse. Even when I take my son in, the wait is ridiculous. I still haven't had my stomach problems resolved and she's not willing to refer me to any specialists. I am at my wits end since I have been to emerg numerous times because I can't get in to see her. And I can't find any other dr's that are taking new patients.
Posted Date : 29/04/2024
Anonymous
She was my GP until I was in my teens. I was suffering major depression and anxiety after my parents had divorced. After my mom had expressed her concern, and I was in tears, Dr. Luelo looked at me and said I couldn’t be that depressed if I was able to get up and put makeup on. She completely dismissed me and to this day I can’t believe a doctor would treat a patient like this. She never offered any treatment or help regarding my mental health. She also got frustrated and basically yelled at me when I was having some other digestive issues. I was a teenager. Although this was over 15 years ago now, it was a terrible experience and I’ll never forget it. She showed little compassion and/or empathy regarding any issue I brought forward to her. She was snarky, condescending and no one in my family ever went back. I now have a wonderful doctor who actually listens to me and wants to help no matter the issue.
Anonymous
Dr. Luelo was my GP for over 20 years but during the last 5, something has obviously changed with her personally that has quite clearly affected her ability to be an objective and caring physician/human being. She became very intolerant of questions, often responding with a snarky comment. She took verbal comments out of context and put her own judgment/spin on them. But what hurt most of all was when I was crying in her exam room, saying I had suicidal ideations and asking for help but she basically yelled at me saying “what do you want me to do?!” She was frustrated with me as a patient because I had already tried many types of pharmaceuticals with no benefit, only side effects. Read that again, you were frustrated with me as a patient because I have treatment resistant anxiety and depression!!! Something I am now working on with a specialist for premenstrual dysphoric disorder and a severe fluctuating hormonal imbalance (dx by a simple private urine test that you never offered). I really hope for the sake of all of your current patients that you’ve had a chance to reevaluate your less-than-ethical behavior over the last few years and your other mental health patients haven’t fallen through the cracks. If you don’t understand mental health, either educate yourself or remove that from your scope of practice.
Anonymous
Dr Luelo is an exceptional family physician. She has been my family doctor since her practice opened. I moved out of Calgary a number of years back and continue to drive in to the city to see her, so that speaks to the quality of care I have received from her over the years. When my husband’s doctor retired, he also started going to her, and has experienced the same quality of care that I have.
My medical needs have changed with age, and I now have a number of specialists. She has done a wonderful job of coordinating the medical resources that I need, and answers all the questions that I have had. I like that she treats me like a partner in my health and I feel comfortable asking her anything.
I was in my early 40s when I started seeing her and had a number of family physicians before her as we have lived in other provinces. So, when I say she is the best family doctor I have ever had, this is a very high accolade.
Anonymous
Dr. Luelo has been my GP since I was a child. I have never had an issue with her until I came to her about being diagnosed with ADD. I tried to ask about treatment options besides stimulants stating that I wasn’t sure I felt comfortable taking prescription meds for it every single day and she accused me of not wanting to better myself. When I broke down in tears she eventually said I was contradicting myself because I was too emotional and that I should just come back another day. I left feeling completely invalidated and hurt and I will be searching for a new GP. This saddens me as I’ve become very comfortable with Luelo but if you have mental health concerns I would not recommend her.
Anonymous
Dr. Luelo is very professional and takes the time to fully listen to whatever you have to say – this is very much appreciated. I highly recommend her.