Dr. Luelo has been extremely rude and condescending towards me the last few visits I’ve had. She seems annoyed with any questions I have. I do not even feel safe leaving my care in her hands. SO disappointing since she was a decent doctor the first years that I saw her.
Posted Date : 29/03/2024
She was my GP until I was in my teens. I was suffering major depression and anxiety after my parents had divorced. After my mom had expressed her concern, and I was in tears, Dr. Luelo looked at me and said I couldn’t be that depressed if I was able to get up and put makeup on. She completely dismissed me and to this day I can’t believe a doctor would treat a patient like this. She never offered any treatment or help regarding my mental health. She also got frustrated and basically yelled at me when I was having some other digestive issues. I was a teenager. Although this was over 15 years ago now, it was a terrible experience and I’ll never forget it. She showed little compassion and/or empathy regarding any issue I brought forward to her. She was snarky, condescending and no one in my family ever went back. I now have a wonderful doctor who actually listens to me and wants to help no matter the issue.
Posted Date : 31/01/2024
Dr. Luelo was my GP for over 20 years but during the last 5, something has obviously changed with her personally that has quite clearly affected her ability to be an objective and caring physician/human being. She became very intolerant of questions, often responding with a snarky comment. She took verbal comments out of context and put her own judgment/spin on them. But what hurt most of all was when I was crying in her exam room, saying I had suicidal ideations and asking for help but she basically yelled at me saying "what do you want me to do?!" She was frustrated with me as a patient because I had already tried many types of pharmaceuticals with no benefit, only side effects. Read that again, you were frustrated with me as a patient because I have treatment resistant anxiety and depression!!! Something I am now working on with a specialist for premenstrual dysphoric disorder and a severe fluctuating hormonal imbalance (dx by a simple private urine test that you never offered). I really hope for the sake of all of your current patients that you've had a chance to reevaluate your less-than-ethical behavior over the last few years and your other mental health patients haven't fallen through the cracks. If you don't understand mental health, either educate yourself or remove that from your scope of practice.
Posted Date : 27/04/2023
Dr Luelo is an exceptional family physician. She has been my family doctor since her practice opened. I moved out of Calgary a number of years back and continue to drive in to the city to see her, so that speaks to the quality of care I have received from her over the years. When my husband’s doctor retired, he also started going to her, and has experienced the same quality of care that I have. My medical needs have changed with age, and I now have a number of specialists. She has done a wonderful job of coordinating the medical resources that I need, and answers all the questions that I have had. I like that she treats me like a partner in my health and I feel comfortable asking her anything. I was in my early 40s when I started seeing her and had a number of family physicians before her as we have lived in other provinces. So, when I say she is the best family doctor I have ever had, this is a very high accolade.
Posted Date : 02/09/2021
Dr. Luelo has been my GP since I was a child. I have never had an issue with her until I came to her about being diagnosed with ADD. I tried to ask about treatment options besides stimulants stating that I wasn’t sure I felt comfortable taking prescription meds for it every single day and she accused me of not wanting to better myself. When I broke down in tears she eventually said I was contradicting myself because I was too emotional and that I should just come back another day. I left feeling completely invalidated and hurt and I will be searching for a new GP. This saddens me as I’ve become very comfortable with Luelo but if you have mental health concerns I would not recommend her.
Posted Date : 23/02/2021
Anonymous
it stuns me reading about people that can’t get an apptmt with her – the longest anyone in my family has had to wait to see her is 2 days……twelve weeks to see dr. l – give me a break
Anonymous
Dr. Luelo is very pleasant and tries to make a point of listening, even if she’s busy. However, it is pretty much impossible to get in to see her for an acute issue – if I have a problem I’d like to see a doctor about right away, I usually have to go the medi-clinic, as I can’t get in with her for a couple of weeks most often. She is also very ‘uncurious’ about the causes of things – she’s more likely to address the symptoms of illnesses, rather than find out why you have something e.g. I came to her with double vision – she told me to wait it out – I instead went to see my eye doctor who immediately sent me to Emerg. as it was a neurological problem; no interest in finding out why a healthy, active 40 year-old has high blood pressure, no interest in why I have insomnia: just not interested in prevention and the ‘whys’.
Anonymous
Dr. Leulo is good if you are one of those people who go on a regular basis, my kids and I are really healthy most of the time so I get attitude from her when I finally get in. There are some doctors want to have regular clients so they can bill the system and she is one of them. I want to feel like my Dr. is really concerned for me not just about money, I have been going there since they opened and the last appt was so up setting by her rudness I am looking for a new Dr.
Anonymous
Her patience has improved but yesterday she was so rude to my daughter that I’m looking for a new doctor. She doesn’t like referring to specialists and is quite confrontational when asked to do so.
Anonymous
Dr. Luelo is a fantastic Dr. and I trust her completely! She is great when referring to other Dr. and always has time to answer questions. She even saw me when I brought my son in for his appoitment! I have been with her for years and would never change. If she is running behind it is only because people book an appointment for one thing and then proceed to spend more time with her then is booked. She will sit with you and answer your questions. I would recommend her to anyone!