This hospital sent me a statement showing I overpaid by more than $500 for my surgery in 2022. It is now August 2023 and the hospital still has not returned my money. Every time I call it is a different story. Not the mention the hospital stay was like a third world experience. After they pulled out my catheter from a kidney removal they never came to help me to the bathroom despite repeated requests. My husband went a purchased a walker and brought it into the hospital and helped me to the bathroom. My pain meds were totally ignored and I was in the worst pain of my life. The heater did not work in the room. It was like a motel heater mounted into the wall. I asked they turn it on the warm the room. What a mistake. Hours later the heater is still blasting and the room is at least 100 degrees, because no one ever comes in to check on you. Beware, and find a different hospital if you can.
Posted Date : 04/08/2023
Anonymous
The staff of doctors and nurses was excellent! I was well taken care of.
Anonymous
(Follow-up added) Avoid Davis Hospital and Steward Hospitals at all costs! They have a horrible reputation and are the laughing joke by doctors and nurses at other top local hospitals and clinics. But worst is their horrible, inexcusable customer service in billing department coming from someone who always pays bills on time or prepays as we had with them and still horrible post billing experience!
We prepaid estimate for procedure two days prior. Then 15 months later received a bill saying we owed more money. Not sure what bill was for we called in and received the rudest employees at their South Jordan billing office. I hate being late on any bill and to receive rude service when the first bill notice they sent was 15 months later is bad business! We have no issue paying what is owed but bad billing practices and then being treated rude is unacceptable if it takes them 15months after. I confirmed insurance paid 7 days after claim and never received any other bill until 15 months later is bad business. We will never do business with Davis Hospital or Steward ever again! Then their Collection service sends us an update stating we owe an additional $275, the amount we received as a Pre-payment discount never once acknowledging they never sent us a bill, apologizing, or simply explaining the amount due and asking us for payment.
Follow up – I reached out to Kevin (Patient Advocate) and while he was kind and empathized he said he hears countless complaints about Steward billing and not anything he can do! So “contact our Pt Advocate” in reviews is essentially just a cut and paste, lip service and a canned response to reviews. He said, “We save our customers in Surgery, and then kill them in our (centralized) Billing Department!” I have never had a worst customer service experience than dealing with Davis and Steward. Will NEVER go to Davis again and will encourage anyone I know considering going to Davis for anything to go anywhere but there due to their rude billing employees and horrible billing practices.
Anonymous
This hospital was so rude! Frank an RN in the emergency room was the worst nurse I have ever had! I had my roommate in there and he completely ignored me and what I was trying to help with because my best friend was being treated and he acted like I was an inconvenience to his work when every time I walked out of the room he was just chatting away so disappointed in this hospital
Anonymous
Two hours to see a doctor in the ER. Basically told us they’re doing nothing for my daughter. I don’t even know why this hospital is here at this point
Anonymous
When I saw the comments APRN Julie Krause has made on my medical records I couldn’t believe it. Not only did she make absurd accusations (like saying I had autism), she went out of her way to make me sound like a horrible person. She did this to justify the way she treated me. In addition to that, her diagnosis made absolutely no sense as she contradicted herself by claiming I was on drugs that her own tests clearly showed I wasn’t on. When I tried to ask her about it, she refused to meet with me and own up to her mistakes. She also prescribed me to medications which are known to be dangerous to take together and instructed me to take them both at the same time. She is an awful person.