This hospital sent me a statement showing I overpaid by more than $500 for my surgery in 2022. It is now August 2023 and the hospital still has not returned my money. Every time I call it is a different story. Not the mention the hospital stay was like a third world experience. After they pulled out my catheter from a kidney removal they never came to help me to the bathroom despite repeated requests. My husband went a purchased a walker and brought it into the hospital and helped me to the bathroom. My pain meds were totally ignored and I was in the worst pain of my life. The heater did not work in the room. It was like a motel heater mounted into the wall. I asked they turn it on the warm the room. What a mistake. Hours later the heater is still blasting and the room is at least 100 degrees, because no one ever comes in to check on you. Beware, and find a different hospital if you can.

Post natal care was horrific! I was denied basic items like ice pads for bleeding after giving birth. I wasnt even in there for a full 24 hours when my newborn was taken from me without my consent to NICU for supposedly life threating infection n low temps. Jennifer gilsoul MD refused to allow me to see my newborn and denied my plea for skin to skin contact . My rights as a parent were stripped away and she had no qualms telling me she would not give me records of diagnosis and treatment. My time to bond with my baby was stolen and in the end of bogus treatment more like torture and prison. My baby had no life threatening infection! I was threated cps would be called if i tried to get my baby out of the hospital. Two days later he was released but not without pushback from NICU staff. I was also denied a wheelchair from my nurse after MD refused to give me records. My nurse said since i was high risk for blood clots it was good for me to walk. I had just given birth and was swollen, bleeding, and in pain and i told her i request one and she said no. Do not have your baby there if anything should go wrong your parental rights will be taken and it will be a nightmare and living hell to get your baby out.

My Mom was in isolation and on IV antibiotics for an antibiotic resistant bacterial infection. Trina, the Nurse Practitioner insisted my Mom had to have a midline placed before she could go to a skilled nursing center. After two failed attempts, an IV was placed. Her antibiotic was delayed over two hours as they tried to place the midline. As she was receiving her IV antibiotic, Trina, NP, came in with the social worker to tell us my Mom would be transported in 15 minutes to the skilled nursing center. She had worked for an hour to get special permission to admit my Mom with an IV to a skilled nursing center. My Mom’s dinner arrived as she was wheeled out of her room. They gave it to her to go. No discharge instructions were given. Nothing was signed. We were given “the bums rush.” The nurse and aides were surprised that she was leaving. As we arrived at the skilled nursing facility, I had to tell them she had been in isolation at the hospital where people were gowned, masked, and gloved to enter the room. They didn’t know she was in isolation. Trina took the discharge papers and put them in a folder and told me to give them to the skilled nursing facility. On this paperwork, it had instructions to follow up with a doctor. This doctor wasn’t my Mom’s doctor in Utah. It was some doctor in the state of Washington. The nurses and aides gave wonderful care to my Mom. Trina, NP was awful. She was upset that she had worked so hard in the last hour to “problem solve” and make this move happen. She said she’d never had so much trouble with a family about a midline before. Rachel, the social worker, wanted to know how she could make me feel better about the move. She explained to me that these things happen fast in a hospital. They weren’t concerned about my Mom only that she get out as soon as possible. My Dad was home on hospice and I had to scramble to find people to sit with him since I had to stay with my Mom for the transition to the skilled nursing facility. Trina and Rachel took a positive hospital experience with the nurses and aides who gave a great level of care and turned it into a hectic and chaotic expulsion from the hospital.