Can I just say, that Dr Heard is the BEST SURGEON EVER!! He fixed me up after I shattered my wrist snowboarding. His staff is awesome. I like his motto to get you back to normal functioning and back to doing what you love and he delivered that for me. He is definitely skilled at what he does. Plus, so worth the drive from the Calgary area, I’d recommend him to EVERYONE!!

I had a knee injury and was dissatisfied with my local doctors and surgeon service and was able to get a referral to see Mark at the Banff Clinic. Mark and his team’s service was amazing and as it turned out I did nto need surgery.

Dr Heard was not available when I showed up. He left me instead in the care of a very inexperienced assistant who, although he moved my limbs around a lot, had no idea what he was looking for, which I found out after asking him. Dr Heard was not responsible for the surgery and only the functional test. Not only did I have to ask several times to see him, when he finally showed up, he spent 12 minutes trying to login to the system to view the MRI because, as he joked and I stood in severe pain after finding out I had a secondary injury, he forgot his password. Not professional in the least and really happy he did not perform my surgery. After 5 minutes with the assessment, he had no time to tell me what should happened next and left me with the untrained assistant who had no idea. I’m saddened by the fact that we have to choose between a competent surgeon and professionalism. Really glad he did not perform the surgery itself.