Dr. Pollock has been a fantastic doctor for my daughter. She always takes the time to explain the changes in her strabismus, answer any questions that I have, and describing next steps for treatment or future surgery. Her staff are equally professional, taking the time to answer questions, explain results, and of course - they are great with kids!
Posted Date : 15/11/2017
We see Dr Pollock few times a year for my son's eye problems and we feel she is a blessing to us. She is amazing in her dealing with kids and also comforting the parents.
Posted Date : 05/10/2017
Dr. Pollock has been amazing with my daughter. We see her a few times a year for my daughter's eye issues. She is so good with my daughter. We always look forward to seeing Dr. Pollock :)
Posted Date : 17/08/2017
This woman should have her license pulled as only likes the money ! Very useless and a waste of time.only does children's eyes.THOSE that don't know...........Teach. just about wrecked my eye Anyone else would serve e you better as there are way better opthamel obits in edmonton
Posted Date : 12/07/2017
We have seen Dr. Pollock 4 times and I have never met a more rude, arrogant and condescending person in my life. Every appointment we've had she has been rude. When we leave we have more questions than answers. She does not explain things very well. When you question her about something she's saying that you don't understand she gets condescending. My child was referred to her by another specialist to see if there was a connection between another health issue and her vision changes. We have seen dr pollack 4 times and she has yet to send any information to the referring dr. I asked her if she could please send the info to the other doctor and she told me NO. She said she doesn't have to send every dr that has seen my child her report. I was shocked at her response and I said I wasn't asking for her to do that but at least send it to the dr that referred my child to her. She's been seen by specialists that are supposed be looking for answers and one has no idea what the other has found or thinks. I said that I am just the parent and I was under the impression that the Drs would be in contact to figure out if there was a connection. She then told me she tried to call the other dr but couldn't get a hold of him so She did what she could. She told me if the dr wants information they can send a request. I was already told a request was sent 2 weeks ago and Dr.pollack said she didn't get it. So I said I am requesting her to send the information and she said the dr can ask her again. At this point I was angry and completely surprised I was even having this conversation. Why would she not let the other dr know what she's found. My child has been sick since September and dr pollock has seen her 4 times since January. We go back to the referring dr on may 4th and I told dr pollock I was hoping he would have the information of what she's found by then and she said she would try to call him but there's not much she can do. Doesn't she have to do a report?? I don't know what to do! I want answers and dr pollock may or may not know something that can connect what is going on with my child and she basically refuses to follow through. I was upset and said that this was the worst experience I have ever had and that she was unbelievably rude and she said if I'm not happy with her care she will refer us to someone else. All because she doesn't feel like letting the other dr know what her findings are?? I'm confused and angry. I hope anyone else that sees her doesn't have the same experiences we have.
Posted Date : 28/04/2017
Anonymous
Very disapointed . Waited in the waiting room for over 2 hours . My son is in a wheelchair chair. When the apt finally came she was veey annoyed that my exhausted son would not open his eyes as he waited in the waiting room after dilation for an hour . She dis alot of sighing and was very dismissive and insensitive. I was shocked at how rude she was. When the apt ended she handed me my sons new prescription. I asked if his eyes have gotten better as it’s been a while since he’s been sick that e have had his eyes checked . She started laughing and said no they are worse. Her bedside matter is horrible. I left very upset and emotional.
Anonymous
She is rude! you cannot question her! as a parent you are not allowed to ask questions just do what you are told! avoid her!
Anonymous
I’m actually kind of shocked at some of the reviews here. Dr. Pollock (and her students/staff) have always been SO good with my kids, and she seems very open to seeing them if anything unexpected comes up which I appreciate. I’ve seen her more than a handful of times with both of my kids and she’s always been gentle and considerate, never rude or impatient.
I will say that there does seem to be a significant wait for appointments (outside of the ones that need the dilating dye), so that can make it tough when your littles are so young.
Anonymous
Dr. Pollock is VERY good at what she does. She is knowledgeable in the area of child eye health. Yes, the wait can often be long and the amount of time we are at the clinic inconsistent from one year to the next…This is what it is like to get care with a specialist in Alberta.
Dr. Pollock is an abrupt, no-nonsense kind of Doctor. She knows her stuff and I trust the specialized care she has been giving my daughter these last couple of years. Dr. Pollock has never treated our family or my child unkindly or with rudeness. She has been happy to answer and and all questions that I have during our appointment.
I love and appreciate that the Stollery is a teaching hospital, one where expertise and knowledge is passed along, directly to the next generation. Dr. Pollock is a doctor of the eye, not the emotions, and I am fine with that, as the issues I am bringing my daughter to Dr. Pollock for are related to eye heath.
Anonymous
Absolutely terrible and insensitive physician. She has zero compassion, zero patience to address concerns and questions, extremely poor communication skills and terrible attitude as a doctor. She is rude, doesn’t care about her patient or family. My paediatrician referred my child to her and she has seen my child just one time after a year and only after I insist. My child then shows complications on her eye. She was very cold and didn’t answer my questions nor address my concerns, instead she kind of blamed me and didn’t acknowledge the fact that she didn’t see or examined my kid for such a long time and she blamed our paediatrician as well and said the complications might happen when we were seeing our paediatrician. The appointment was very frustrating and left with more questions than answers. She doesn’t care and she shows that clear and loud. All the time she discusses with her medical students without any sensitivity saying all the scary medical terms which I totally understand as if my child is a training doll. I never want to see her again and my paediatrician referred my kid to another paediatric ophthalmologist. Highly NOT recommended.